1. Introduction

Resonate Labs B.V., trading as Reson8 ("we", "us", "our"), is committed to protecting the privacy of visitors to our website at reson8.dev (the "Website"). This Privacy Policy explains what personal data we collect when you visit our Website, why we collect it, and how we use it.

This Privacy Policy applies to our Website only. If you are a customer using our speech recognition services, the processing of data in connection with those services is governed by our General Terms & Conditions and any applicable Data Processing Agreement.

2. Controller

The controller responsible for the processing of your personal data is:

Resonate Labs B.V.
Keizersgracht 264
Amsterdam, the Netherlands
KvK: 98891340
Email: privacy@reson8.dev

3. What Data We Collect

3.1 Contact and Lead Forms

When you fill out a form on our Website (for example, to request access to our services or to book a call), we collect:

Your full name
Your email address
Your company name

Legal basis: Legitimate interest (Article 6(1)(f) GDPR) — to respond to your inquiry and assess potential business relationships.

3.2 Booking a Call

When you book a call through our scheduling tool, we collect:

Your full name
Your email address
Any additional information you provide when booking

Legal basis: Legitimate interest (Article 6(1)(f) GDPR) — to schedule and conduct the meeting you requested.

3.3 Website Analytics

We may use privacy-friendly analytics to understand how visitors use our Website, such as which pages are visited and where traffic comes from. We do not use analytics tools that place tracking cookies or collect personally identifiable information. If this changes in the future, we will update this Privacy Policy accordingly.

Legal basis: Legitimate interest (Article 6(1)(f) GDPR) — to improve our Website and understand visitor behaviour.

3.4 Cookies

Our Website uses only essential cookies that are strictly necessary for the Website to function. We do not use advertising or tracking cookies. No cookie consent is required for essential cookies under the GDPR and the Dutch Telecommunicatiewet.

If we introduce non-essential cookies in the future, we will obtain your consent before placing them.

3.5 Email Communications

If you contact us via email (for example, at support@reson8.dev or privacy@reson8.dev), we process your name, email address, and the contents of your message in order to respond to your inquiry.

Legal basis: Legitimate interest (Article 6(1)(f) GDPR) — to respond to your communication.

4. How We Use Your Data

We use the personal data we collect for the following purposes:

Responding to inquiries: To follow up on form submissions, schedule calls, and provide information about our services.
Customer relationship management: We store your contact details in our CRM system to manage our relationship with you.
Website improvement: To understand how visitors use our Website and improve the user experience.
Legal compliance: To comply with applicable legal obligations.

5. Third-Party Processors

We share your personal data with the following categories of service providers, who process data on our behalf:

CRM (Attio): For storing and managing leads and contact information.
Scheduling (Cal.com): For booking calls and meetings.
Website hosting (Webflow): For hosting and serving the Website.

We only share your data with processors who provide adequate safeguards for the protection of your personal data. Where data is transferred outside the European Economic Area (EEA), we ensure appropriate transfer mechanisms are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

6. Data Retention

Lead form submissions: Retained in our CRM for as long as reasonably necessary for the purpose of the potential business relationship, and no longer than two (2) years after last contact, unless a customer relationship is established.
Booking data: Retained for as long as necessary to conduct and follow up on the meeting.
Email correspondence: Retained for as long as necessary for the purpose of the communication, and no longer than two (2) years after last contact.

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may ask us to correct inaccurate or incomplete data.
Right to erasure: You may ask us to delete your personal data where there is no compelling reason for us to continue processing it.
Right to restriction: You may ask us to restrict the processing of your data in certain circumstances.
Right to object: You may object to processing based on legitimate interest.
Right to data portability: You may request your data in a structured, commonly used, machine-readable format.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact us at: privacy@reson8.dev

We will respond to your request within one (1) month of receipt.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or destruction. All data processing takes place on infrastructure hosted within the European Union.

9. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Dutch Data Protection Authority:

Autoriteit Persoonsgegevens
Bezuidenhoutseweg 30
2594 AV Den Haag
www.autoriteitpersoonsgegevens.nl

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Website with the "Last updated" date shown at the top.

11. Contact

For any questions about this Privacy Policy or our data practices, please contact:

Resonate Labs B.V.
Keizersgracht 264, Amsterdam, the Netherlands
Email: privacy@reson8.dev

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